At Bbtechno Univers, we strive to provide high-quality services and solutions in the field of AI and trading systems development. Your satisfaction is important to us. This Refund Policy outlines the terms and conditions under which refunds may be issued for our products and services.
If you have any questions about this policy, please contact us at:
📧 Contact@bbtechno-univers.com
1. Eligibility for Refund
Refunds may be considered under the following circumstances:
a. Service Not Delivered
If we fail to deliver the service or product you purchased from us within the agreed timeframe and no significant progress has been made, you may be eligible for a full or partial refund.
b. Technical Issues
If the delivered AI or trading system contains technical flaws that prevent it from functioning as described and we are unable to fix the issue within a reasonable time, a partial or full refund may be offered.
c. Duplicate Payment
If you were charged more than once for the same service due to a billing error, we will issue a full refund of the duplicate charge(s).
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- If the service or digital product has already been fully delivered or implemented.
- If the customer changes their mind after the project has begun or after significant progress has been made.
- For dissatisfaction based on subjective preferences after the service has been delivered as per agreed specifications.
- For delay in delivery caused by client inaction, delay in communication, or late submission of necessary requirements.
- For training, consultation, or strategy sessions once they have taken place.
3. Requesting a Refund
To request a refund, please contact us at Contact@bbtechno-univers.com with the following details:
- Your full name and contact information
- Order or invoice number
- Reason for the refund request
- Any relevant supporting documentation or screenshots
We will acknowledge receipt of your request within 3 business days and provide a resolution within 10 business days.
4. Dispute Resolution
If you are not satisfied with our response to your refund request, we are open to further discussion to reach an amicable solution. We recommend contacting us directly before initiating any third-party dispute or chargeback process.
5. Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and the “Effective Date” will be updated accordingly.
6. Contact Information
For questions, clarifications, or refund requests, please reach out to us:
Bbtechno Univers
📧 Email: Contact@bbtechno-univers.com
🌐 Website: https://bbtechno-univers.com